FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit and debit cards (Visa, Visa electron, MasterCard, American Express) and PayPal.

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (e.g. Mastercard, Visa)

  • You have entered your card number correctly (long number on the front)

  • You have used the correct cardholder’s name

  • You have entered the start and expiry dates correctly

If you experience problems with entering your payment details please contact us. Only one credit card may be applied per order. All pricing is listed in GBP.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 days for your order to be processed and shipped.

WHAT IS YOUR RETURN POLICY?

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs.

Once we receive the returned item(s), we will credit your original method of payment excluding the shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account